Guidelines for call centres dealing with vulnerable consumers
The DMA’s Contact Centres & Telemarketing Council has produced Guidelines for call centres dealing with vulnerable consumers as the industry’s contribution to a government-led campaign to create a...
View ArticleHave you heard the good news about telemarketing?
Probably not. That’s because the media tends to focus on the few rogue companies that operate outside the law or not within best practice (bad news travels fast). So, are there any positive stories...
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